Política de reembolso

EV chargers are specialist electrical equipment. What applies to your order depends on whether you're buying as a consumer or as a business.

Before you order

Please check the product specifications (power output, supply type, current rating and connector) against your vehicle and your property's electrical supply before ordering. If you're unsure, email info@on-ev.com before you buy. A product that doesn't suit your vehicle or supply is not faulty.

Consumers: your right to cancel

If you're buying as a private individual, you can cancel within 14 days of the day you receive your order, for any reason. Email info@on-ev.com with your order number within that period, then return the item within 14 days of telling us.

• Return postage is your responsibility unless the item is faulty or we sent the wrong item.
• You can open the packaging to inspect the item as you would in a shop. If it has been handled beyond that, used or installed, we may reduce your refund to reflect the loss in value.
• We'll refund you, including the standard delivery charge you paid, within 14 days of receiving the item back or receiving proof that you've returned it.
• This right doesn't apply to items made to your specification or personalised, such as made-to-order units and custom colours or finishes.

Business customers

Orders placed by a business, including trade account orders, don't carry the consumer right to cancel. We don't accept change-of-mind returns on business orders, including where a product turns out to be unsuitable for the site's supply.

What isn't covered

• Damage caused by incorrect installation or wiring, misuse, accidental damage or modification. Installation is the responsibility of your electrician.
• Installation, removal or re-installation costs, or electrician call-out charges, except where the law requires us to pay them.

We aim to reply to all return and warranty emails within two business days. Nothing in this policy affects your statutory rights.