Our Policies

EV chargers are specialist electrical equipment. What applies to your order depends on whether you're buying as a consumer or as a business.

Before you order

Please check the product specifications (power output, supply type, current rating and connector) against your vehicle and your property's electrical supply before ordering. If you're unsure, email info@on-ev.com before you buy. A product that doesn't suit your vehicle or supply is not faulty.

Consumers: your right to cancel

If you're buying as a private individual, you can cancel within 14 days of the day you receive your order, for any reason. Email info@on-ev.com with your order number within that period, then return the item within 14 days of telling us.

• Return postage is your responsibility unless the item is faulty or we sent the wrong item.
• You can open the packaging to inspect the item as you would in a shop. If it has been handled beyond that, used or installed, we may reduce your refund to reflect the loss in value.
• We'll refund you, including the standard delivery charge you paid, within 14 days of receiving the item back or receiving proof that you've returned it.
• This right doesn't apply to items made to your specification or personalised, such as made-to-order units and custom colours or finishes.

Business customers

Orders placed by a business, including trade account orders, don't carry the consumer right to cancel. We don't accept change-of-mind returns on business orders, including where a product turns out to be unsuitable for the site's supply.

What isn't covered

• Damage caused by incorrect installation or wiring, misuse, accidental damage or modification. Installation is the responsibility of your electrician.
• Installation, removal or re-installation costs, or electrician call-out charges, except where the law requires us to pay them.

We aim to reply to all return and warranty emails within two business days. Nothing in this policy affects your statutory rights.

Delivery options, costs and estimated timescales vary by product and are shown at checkout before you pay. Standard UK delivery is free on most orders over £100. Some items are made to order or ship direct from the manufacturer and take longer. You will receive a tracking number by email once your order has been dispatched.

All products sold by ON-EV carry the manufacturer's standard warranty, which covers defects in materials and workmanship for a period set by the manufacturer. Specific warranty terms vary by brand and model - full details are provided in the product documentation.

What is covered

• Product defects covered under the manufacturer's warranty
• Faults that develop within the warranty period through normal use

What is not covered

• Damage caused by misuse, third-party modification, or accidental damage
• Normal wear and tear
• Faults arising from installation or wiring work, which remains the responsibility of your own qualified electrician

To raise a warranty claim, contact us at info@on-ev.com with your order number and a description of the issue. We aim to respond within two business days.

ON-EV is committed to protecting your personal data and handling it responsibly. This policy explains what information we collect, why we collect it, and how it is used.

What we collect

• Name, email address, and contact details provided at checkout or via our contact form
• Delivery address
• Order and payment information (payment card details are processed securely and never stored by us)
• General browsing data via cookies to help us understand how our site is used

How we use it

• To process and fulfil your order
• To contact you regarding your order and any follow-up support
• To send order and delivery updates
• With your consent, to send occasional marketing emails (you can unsubscribe at any time)

Your rights

You have the right to access, correct, or request deletion of any personal data we hold about you. To exercise these rights, email us at info@on-ev.com. We will respond within 30 days.

We do not sell your data to third parties. Data is only shared with trusted service providers (such as our courier and payment processor) where necessary to fulfil your order.

By placing an order with ON-EV, you agree to the following terms. Please read them before purchasing.

Orders & Payment

All orders are subject to availability and acceptance. We reserve the right to cancel any order and issue a full refund if we are unable to fulfil it. Prices shown on the website are inclusive of VAT where applicable. Payment is taken in full at the time of order.

Cancellations

Orders may be cancelled for a full refund before despatch. Once an item has been despatched, our Refund Policy applies.

Liability

Our liability in connection with any product or service is limited to the purchase price paid. We are not liable for any indirect or consequential losses. Nothing in these terms affects your statutory rights as a consumer under UK law.

Governing Law

These terms are governed by the laws of England and Wales.