Share Your Feedback
Thank You for Your Feedback
We are always looking to improve. Please let us know about your experience and we will do our best to make it right.
Common Questions
Do I need a professional to install my EV charger?
Yes - all home EV charger installations in the UK must be carried out by an OZEV-approved electrician. It's not just best practice, it's a legal requirement under BS 7671 wiring regulations. The charger also won't be eligible for the government grant unless an approved installer fits it.
Can I claim the OZEV grant when buying through ON-EV?
Yes. The OZEV EV Chargepoint Grant gives eligible homeowners up to £350 off the cost of buying and installing a home charger. To qualify you need to use an OZEV-approved installer - the grant covers both the unit and the labour. Your installer will usually handle the application for you.
What's the difference between a tethered and untethered charger?
A tethered charger has a cable permanently attached - you just unclip and plug in. Untethered has a socket so you supply your own Type 2 cable. Most home users prefer tethered for convenience. Untethered suits you if you drive more than one EV or want a cleaner look when the car isn't plugged in.
What's the difference between a 3.6kW and 7.4kW charger?
A 7.4kW charger is roughly twice as fast - 60kWh battery takes around 8 hours on 7.4kW vs 16 on 3.6kW. Most modern EVs and UK homes can handle 7.4kW on a standard single-phase supply, so unless your car or electrical setup limits you, go for the 7.4kW. It's the more future-proof option.
Do I need planning permission for a home EV charger?
In most cases, no. Home EV chargers fall under permitted development in the UK. The exceptions are listed buildings and some flats - if your property falls into either of those, check with your local authority before ordering.
Can I use my EV charger with solar panels?
Yes, and it's a great combination. Solar-compatible chargers like the Myenergi Zappi can detect excess energy from your panels and automatically divert it to charge your car - so instead of exporting it back to the grid, you're charging for free. If you have or are planning solar, look at our solar compatible range.
