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Common Questions

Do I need a professional to install my EV charger?

Yes - all home EV charger installations in the UK must be carried out by an OZEV-approved electrician. It's not just best practice, it's a legal requirement under BS 7671 wiring regulations. The charger also won't be eligible for the government grant unless an approved installer fits it.
Can I claim the OZEV grant when buying through ON-EV?

Yes. The OZEV EV Chargepoint Grant gives eligible homeowners up to £350 off the cost of buying and installing a home charger. To qualify you need to use an OZEV-approved installer - the grant covers both the unit and the labour. Your installer will usually handle the application for you.
What's the difference between a tethered and untethered charger?

A tethered charger has a cable permanently attached - you just unclip and plug in. Untethered has a socket so you supply your own Type 2 cable. Most home users prefer tethered for convenience. Untethered suits you if you drive more than one EV or want a cleaner look when the car isn't plugged in.
What's the difference between a 3.6kW and 7.4kW charger?

A 7.4kW charger is roughly twice as fast - 60kWh battery takes around 8 hours on 7.4kW vs 16 on 3.6kW. Most modern EVs and UK homes can handle 7.4kW on a standard single-phase supply, so unless your car or electrical setup limits you, go for the 7.4kW. It's the more future-proof option.
Do I need planning permission for a home EV charger?

In most cases, no. Home EV chargers fall under permitted development in the UK. The exceptions are listed buildings and some flats - if your property falls into either of those, check with your local authority before ordering.
Can I use my EV charger with solar panels?

Yes, and it's a great combination. Solar-compatible chargers like the Myenergi Zappi can detect excess energy from your panels and automatically divert it to charge your car - so instead of exporting it back to the grid, you're charging for free. If you have or are planning solar, look at our solar compatible range.

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